Do's and Don’ts while contacting Collection agencies

Do:

1. Collect list of collection agency with the help of Google.
2. Contact through letter or mail do not use your phone to contact to avoid unwanted call from collection agency.
3. Always refer to the debt by listing account number instead of "my debt"
4. Ask agency to give their contact details and their registration as per the laws.
5. Request the collector to provide a written follow-up including "claims" "name of the original creditor" and "steps"
6. Keep all documents sent to the Collection agency or received from them.

Don'ts:

1. Do not make any payment arrangement or negotiation over phone (negotiations should be made in writing)
2. Do not lose your temper when you deal with a collection agency and do not use any rude word in your latter to collection agency.
3. Don't ignore the calls or late response from your collection agency

Collection Agency